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QA Engineer
- Занятость:
- График работы:
Опыт работы
Май 2018 —
январь 2019
январь 2019
8 месяцев
BankingOn
QA Engineer
Process of manual tests for digital products on mobile devices; composition of corresponding testing documentation; various tasks to work around unforceen complications
Август 2017 —
январь 2018
январь 2018
5 месяцев
Ростелеком
L2 Customer Support Service
Responsibilities: management of personnel actively visiting customers` homes to fix roblems at home/office; ingoing and outgoing customers` issues management, inluding phone talks with customers.
Tasks: fixing any problem happening on the line inbetween customer and corporate devices on time.
Achievemnts: completing corporate education for the position timed for a month in a ten day period; high total perfomance compared to most other colleagues in the division.
Tasks: fixing any problem happening on the line inbetween customer and corporate devices on time.
Achievemnts: completing corporate education for the position timed for a month in a ten day period; high total perfomance compared to most other colleagues in the division.
Апрель 2014 —
август 2016
август 2016
2 года 4 месяца
Ростелеком
Customer Sales, B2C segment
Responsibilities: management of customer incoming calls aimed on installing a new telecommunication connecton via RTK networks.
Tasks: receiving and managing incoming customer calls in a friendly, corporate manner; completing specific sales plan.
Achievements: always finishing a month with a result at 120% or more from the corporate plan.
Tasks: receiving and managing incoming customer calls in a friendly, corporate manner; completing specific sales plan.
Achievements: always finishing a month with a result at 120% or more from the corporate plan.
Обо мне
Key skills
• Communications proficiency: more than 2 years’ of experience in a call-center environment, with average number of calls per day (at a 12 hour shift) being around 80 aimed at active interaction with customers, with specifics of problems ranging from sales to customer support at IT and telecommunications segments (B2C, B2B). As a bonus, more than a year of experience in direct sales at a bookstore.
• Technical skills: advanced computer skills combined with slight understanding of object-oriented programming in particular (C++, ANSI C) and programming as a whole, together with above average knowledge of both modern and outdated cable networks (PON, DOCSIS, ADSL).
Personal qualities
• Broad-minded: a lot of spare time at jobs in Russian network segment such as IT general helpdesk creates a lot of possibilities for self-education that were used exactly for that.
• Determined: being given a task, I usually finish one regardless of regardless of my personal preferences.
• Initiative: having no task, I try to find one for myself, and although generally prefer to work with a plan in mind, nothing prevents a plan to be changed, especially towards more positive and productive consequences.
• Versatile: capable of switching from one different task to another, which sometimes leads to productive multitasking.
• Analyst: able to find and comprehend complex and/or vital information in terms smaller than ususally expected; generally capable of performing analytical tasks and providing result data,
Special skills
• Native Russian: being native Russian, I have almost perfect written and spoken skills in Russian, regardless of is that a common talk or technical/specialized literature/talk.
• Fluent English: studying and using English language from the earliest days I remember myself (approx.. 4 to 5 years old).
• Hobbies: tabletop RPGs such as D$D 5e and GURPS 4e, both as a player and a DM.
• Communications proficiency: more than 2 years’ of experience in a call-center environment, with average number of calls per day (at a 12 hour shift) being around 80 aimed at active interaction with customers, with specifics of problems ranging from sales to customer support at IT and telecommunications segments (B2C, B2B). As a bonus, more than a year of experience in direct sales at a bookstore.
• Technical skills: advanced computer skills combined with slight understanding of object-oriented programming in particular (C++, ANSI C) and programming as a whole, together with above average knowledge of both modern and outdated cable networks (PON, DOCSIS, ADSL).
Personal qualities
• Broad-minded: a lot of spare time at jobs in Russian network segment such as IT general helpdesk creates a lot of possibilities for self-education that were used exactly for that.
• Determined: being given a task, I usually finish one regardless of regardless of my personal preferences.
• Initiative: having no task, I try to find one for myself, and although generally prefer to work with a plan in mind, nothing prevents a plan to be changed, especially towards more positive and productive consequences.
• Versatile: capable of switching from one different task to another, which sometimes leads to productive multitasking.
• Analyst: able to find and comprehend complex and/or vital information in terms smaller than ususally expected; generally capable of performing analytical tasks and providing result data,
Special skills
• Native Russian: being native Russian, I have almost perfect written and spoken skills in Russian, regardless of is that a common talk or technical/specialized literature/talk.
• Fluent English: studying and using English language from the earliest days I remember myself (approx.. 4 to 5 years old).
• Hobbies: tabletop RPGs such as D$D 5e and GURPS 4e, both as a player and a DM.
Образование высшее
2010
LCME — Laboratory of Continuous Mathematical Education
Mathematics/Programming, Mathematics/Programming
Знание языков
Русский — родной
Иностранные языки
Английский — A1 — Начальный
Гражданство, время в пути до работы
- Гражданство:Нет
- Разрешение на работу:Нет
- Желательное время в пути до работы:Не имеет значения